[nangari]

Latest on my computer saga:

Apparently Apple don't pay for my computer to be shipped to the nearest service centre to be repaired. It's their policy in Australia. I cannot fathom why this would be so and I'm NOT very happy about it at all! I have spoken to 2 or 3 people at Apple about it the conversation I had today was something like this:

Me: "But I can't understand why Apple will not pay the cost of shipping. I mean, really, it's minimal and just shouldn't be a problem."

Him: "Well, if it's minimal we hope that the customer will pay because if Apple had to pay for everyone's computers to be shipped around the country from remote areas, we'd go broke"

Me: trying not to choke from disbelief!!

I sure hope that conversation was recorded for training and coaching purposes!! I asked if there was someone I could speak to about it because I was not very happy with that policy and wanted to talk to the policy makers. He suggested I take it up with Apple in the US so I asked for the contact details. He gave me the contact details of Customer Relations in Sydney.

I'm so upset by this whole situation as the reason we bought the computer was so I could use something reliable, that was adult's only and could store my business and uni stuff on (that would't get viruses...). It's 9mths old and we are most likely NOT going to be converting to Mac after this experience!!

Maybe I'm being unreasonable and need to have my thyroid checked lol