[bilbylove]

are there several little drawers you could potentially put washing powder in?

our machine has three little trays

one for pre-wash powder
one for fabric condition
the big one for the main wash powder

the machine only uses the one you program it to use.

so on our machine for example, if i put some powder in the fabric conditioner tray, and set the machine to BABY CYCLE - the machine would activate teh prewash and the wash trays to be used, but leave the fabric conditioner tray alone.

so just a wild guess here, but make sure you are using the right tray for the powder.

i put a teaspoon of powder in the pre-wash tray
two tablespoons of powder in the wash tray
the trays are not labelled, it took me a while to remember which was which and get used to it.

i may be totally barking up the wrong tree, just a wild guess!

Have you asked where you bought 7th Gen powder from, if it's for front or top loading machine?