Go Back   Nappycino Forum > Communal Gathering > Idle Talk

Please visit our sponsor
want to advertise with us?


Reply
 
LinkBack Thread Tools
  #1 (permalink)  
Old 24-07-2006, 03:09 PM
tania's Avatar
Cloth Nappy Convert
 
Join Date: Aug 2005
Location: Ballarat, Vic
Posts: 217
Smile Enough can never be said...

About how wonderful Lori's (Erica Nappies) customer service is.

I had a very well loved and used VBSN that I had bought last year and the elastic had died a little while back. I was going to have a go at repairing it myself, because I knew how busy Lori was. Anyway after not getting round to it, I asked if Lori would mind just reparing the elastic for me. So I sent off the outer shell of the nappy.

Anyway on Friday when some fluffy mail came, a VB bambelour fairy dress ups, so did my 'repaired' VBSN. Not only did Lori repair the nappy, she actually sent a new outer shell altogether. I can't thank you enough Lori . What wonderful service time and again.
__________________
Tania, Mum to Tilly (26.01.05) and West Wing Nut
Reply With Quote
  #2 (permalink)  
Old 24-07-2006, 03:29 PM
Lousmum's Avatar
Supreme Being
 
Join Date: Mar 2006
Location: Boogertown
Posts: 5,567
Default Re: Enough can never be said...

wow! Lori really is a sweetheart isn't she! I've never had anything but wonderful service from her either, and she's also been very generous to me in the past with nappy purchases too the kind of stuff that makes me keep going back for more LOL!!
__________________
Kim Mum to
Louis 6yrs Marcus 3yrs Freya blog
Reply With Quote
  #3 (permalink)  
Old 24-07-2006, 03:32 PM
marnie's Avatar
Cloth Nappy Professor
 
Join Date: Feb 2006
Location: Baldivis, WA
Posts: 1,845
Default Re: Enough can never be said...

I agree - fantastic customer service! I contacted her a while ago about a snap that had fallen off my VBSN (as happens!!) and she sent me new snaps to repair it. She sent them out super fast and now our fave nappy is back in rotation (I told her that I had a snap press, so could fix it myself!)

Thanks Lori!
__________________
Mummy to: Lachlan (Nov '01)
Cody (Dec '03)
Niamh (Nov '05)
Max and Blake (May '07)
Isla (Dec '08)
http://marniesmusings.blogspot.com/
Reply With Quote
  #4 (permalink)  
Old 25-07-2006, 12:16 AM
Lori's Avatar
Cloth Nappy Convert
 
Join Date: Mar 2005
Location: Victoria
Posts: 223
Default Re: Enough can never be said...

Thanks Tania, Kim, and Marnie. As hard as my job can get at times, it is the kindness, appreciation, and wonderful support of my customers such as you all, that keeps me going . And of course a happy customer is very rewarding to me.

Lori
Reply With Quote
  #5 (permalink)  
Old 25-07-2006, 12:26 AM
lindys's Avatar
Clothographer
Supreme Being
 
Join Date: Mar 2006
Location: Muggy Mackay, QLD
Posts: 6,832
Default Re: Enough can never be said...

Wow Lori that is lovely :-) It is great that you set such a high standard for both your product and customer service, being one of the MCN pioneers and mentors in Aus!
__________________
Lindy
Mummy to 3 gorgeous little boys
3.5 year old Hayden
3.5 year old Jackson
18 month old Lachlan
Reply With Quote
  #6 (permalink)  
Old 25-07-2006, 12:33 AM
Lori's Avatar
Cloth Nappy Convert
 
Join Date: Mar 2005
Location: Victoria
Posts: 223
Default Re: Enough can never be said...

Don't anyone tell everyone how long it takes me to reply to emails at times, or how long it can take to get a custom done and out.


Lori
Reply With Quote
  #7 (permalink)  
Old 25-07-2006, 12:33 AM
Lucretia's Avatar
Cloth Nappy Sage
 
Join Date: May 2005
Location: Adelaide
Posts: 2,306
Default Re: Enough can never be said...

Lori is absolutely the sweetest wahm I've ever dealt with. She is so kind and generous. Lori even got my four year old a birthday present which she (Kaia) loves

Thank you Lori, for being so wonderful to us over all this time :o)
__________________
Lucretia, Kaia (18/01/02) & Alia (21/11/04)
Wool addict...
Reply With Quote
  #8 (permalink)  
Old 25-07-2006, 12:40 AM
lindys's Avatar
Clothographer
Supreme Being
 
Join Date: Mar 2006
Location: Muggy Mackay, QLD
Posts: 6,832
Default Re: Enough can never be said...

Quote:
Originally Posted by Lori
Don't anyone tell everyone how long it takes me to reply to emails at times, or how long it can take to get a custom done and out.


Lori
Minor details- and you are worth the wait anyway

Saw on your site that you are going away for a little while- hope it is a well deserved restful break for you!

Lindy
__________________
Lindy
Mummy to 3 gorgeous little boys
3.5 year old Hayden
3.5 year old Jackson
18 month old Lachlan
Reply With Quote
  #9 (permalink)  
Old 25-07-2006, 12:44 AM
Reneej's Avatar
Cloth Nappy Addict
 
Join Date: Jun 2005
Posts: 617
Default Re: Enough can never be said...

Yes Lori is a Sweety definatley We love her here ,

I am not suprised she replaced the Shell it Take AGESSSS to unpick an overlocked nappy to replace the elastic totally a PITA and Lori is a very busy Gal so she would not have had the Time ,


Cheers Renee
Reply With Quote
  #10 (permalink)  
Old 25-07-2006, 12:51 AM
Lori's Avatar
Cloth Nappy Convert
 
Join Date: Mar 2005
Location: Victoria
Posts: 223
Default Re: Enough can never be said...

Thanks Lucretia and Lindy <blush>

Lindy, I will have a nice relaxing/restful time sewing during our mini holiday . Dh and the kids can play in the snow (Mt. Bulla). I will sit with 2 heaters beside me sewing up SN.


Lori
P.S. Spent 19 years living in the snow, lived through a few blizzards too.
Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT +11. The time now is 07:41 PM.


Powered by vBulletin® Version 3.7.3
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.2.0