Enough can never be said...

[tania]

About how wonderful Lori's (Erica Nappies) customer service is.

I had a very well loved and used VBSN that I had bought last year and the elastic had died a little while back. I was going to have a go at repairing it myself, because I knew how busy Lori was. Anyway after not getting round to it, I asked if Lori would mind just reparing the elastic for me. So I sent off the outer shell of the nappy.

Anyway on Friday when some fluffy mail came, a VB bambelour fairy dress ups, so did my 'repaired' VBSN. Not only did Lori repair the nappy, she actually sent a new outer shell altogether. I can't thank you enough Lori . What wonderful service time and again.

[Lousmum]

wow! Lori really is a sweetheart isn't she! I've never had anything but wonderful service from her either, and she's also been very generous to me in the past with nappy purchases too the kind of stuff that makes me keep going back for more LOL!!

[marnie]

I agree - fantastic customer service! I contacted her a while ago about a snap that had fallen off my VBSN (as happens!!) and she sent me new snaps to repair it. She sent them out super fast and now our fave nappy is back in rotation (I told her that I had a snap press, so could fix it myself!)

Thanks Lori!

[Lori]

Thanks Tania, Kim, and Marnie. As hard as my job can get at times, it is the kindness, appreciation, and wonderful support of my customers such as you all, that keeps me going . And of course a happy customer is very rewarding to me.

Lori

[lindys]

Wow Lori that is lovely :-) It is great that you set such a high standard for both your product and customer service, being one of the MCN pioneers and mentors in Aus!

[Lori]

Don't anyone tell everyone how long it takes me to reply to emails at times, or how long it can take to get a custom done and out.


Lori

[Lucretia]

Lori is absolutely the sweetest wahm I've ever dealt with. She is so kind and generous. Lori even got my four year old a birthday present which she (Kaia) loves

Thank you Lori, for being so wonderful to us over all this time :o)

[lindys]

Originally Posted by Lori

Don't anyone tell everyone how long it takes me to reply to emails at times, or how long it can take to get a custom done and out.


Lori

Minor details- and you are worth the wait anyway

Saw on your site that you are going away for a little while- hope it is a well deserved restful break for you!

Lindy

[Reneej]

Yes Lori is a Sweety definatley We love her here ,

I am not suprised she replaced the Shell it Take AGESSSS to unpick an overlocked nappy to replace the elastic totally a PITA and Lori is a very busy Gal so she would not have had the Time ,


Cheers Renee

[Lori]

Thanks Lucretia and Lindy <blush>

Lindy, I will have a nice relaxing/restful time sewing during our mini holiday . Dh and the kids can play in the snow (Mt. Bulla). I will sit with 2 heaters beside me sewing up SN.


Lori
P.S. Spent 19 years living in the snow, lived through a few blizzards too.